The “Making Microfinance Work: Course for Funders” is based on a former CGAP Funders’ course. It is the only microfinance course in the market tailored for donors and investors. It will give you the knowledge, tools, and network to make the right decisions. The course covers the history, trends and the fundamentals of how donors and investors can effectively fund microfinance. It also features field visits to MFIs, where you will meet with clients, management, and staff, while also getting an understanding of the broader policy and market infrastructure opportunities and challenges facing the institutions. Join the ranks of the 750 people who have already participated in this training. Past participants have included staff from all major donor and investor agencies, such as
AFD, AfDB, ADB, CIDA, DFID, EBRD, FMO, IFAD, IFC, KfW, Oikocredit, Sida, UNDP, World Bank, and staff from nongovernmental organizations. For More Details, Please check summary of the course.

Venue and dates:  Addis-Ababa, Ethiopia, February 16-20, 2015

Deadline for application: 15 January 2015

Course language: English

Participants from any country of operation are invited to apply.

Tuition fees: Euro 1500   (Lunches, breaks, field trips, and materials are covered by tuition fee).  Participants are responsible for their travel and visa, hotel, and dinner costs.

To register, please click o n:

For more information, please contact:

Stefania Perniola:   +39 011 693 6318
Margarita Lalayan    +39 011 693 6530

Training to MFI officers on Marketing and Customer Service- February 16-20, 2015

The United Nations Capital Development Fund (UNCDF) is implementing the MicroLead programme in Ethiopia to promote financial access to the poor by building/promoting savings lead market leaders. As a part of the programme, the consortium of BASICS Ltd of India and PAMIGA of France has been providing a series of training programmes to the MFI sector as a whole through AEMFI. The thematic areas for the training are being selected by AEMFI in consultation with the MFI sector.  Most of the trainings were provided in the ToT model. The objective of the trainings was to increase the human resources capacity of MFIs.   As a part of this initiative, BASIX, is now conducting training to MFI officers on “Marketing and Customer Service”.


The main objective of this training is to ensure that a strong training package is delivered to managers to equip them with the knowledge and improve the understanding on Marketing and Customer Service.

Scope of the training

  • Training will be conducted in AEMFI office
  • Training will consist of ……….. people from MFIs belongs to marketing and operation team
  • Training will be for four days
  • Training materials to be provided by the service provider

 Desired outcomes

  • MFI officers will acquire a new skills on marketing and customer service;
  • Equipped and acquainted with the tools that support marketing;
  • Equipped and acquainted with tools for customer service.

Venue: AEMFI training Hall